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SHIPPING & RETURNS

SHIPPING POLICY

1. We usually ship out the order within 24 hours (not including the weekend and holidays) *****Please DO NOT leave a P.O. Box address as shipping is not available****

 

2. We ship to the USA via FedEx or Ups within 5-7 Working Days

   ****If you need faster shipping method, please contact our customer service****

 

3. If there are any issues with the delivery status, please contact the courier using the tracking number before contacting us by e-mail info@cambellacollection.com

RETURN & EXCHANGE POLICY

We At CamBella Collection, we understand the importance of comfort and satisfaction with your medical grade wig, especially when it is covered by your insurance. Our return policy aims to ensure that you are fully satisfied with your purchase while adhering to the guidelines set by insurance providers.

1. Eligibility for Returns

• Time Frame: Returns must be initiated within 30 days of the delivery date.

• Condition: The wig must be in its original, unused condition. This means it should not be worn, styled, altered, or have any signs of use. It should be returned in its original packaging with all tags and accessories included.

• Proof of Purchase: A copy of the original receipt or proof of purchase must be included with the return.

2. Return Process

• Initiate a Return: Contact our customer service team at info@cambellacollection.com or 708-316-9951 to initiate the return process. Provide your order number and reason for return.

• Return Authorization: Upon approval, you will receive a Return Merchandise Authorization (RMA) number and detailed return instructions. Returns without an RMA number will not be accepted.

• Shipping: Securely package the wig in its original box. Affix the provided return label and ensure the RMA number is clearly visible. Shipping costs for returns are typically covered by the customer, unless the return is due to a manufacturing defect or error on our part.

 

3. Inspection and Approval

• Inspection: Once we receive the returned wig, it will be inspected to ensure it meets our return eligibility criteria.

• Approval: If the wig passes inspection, we will process the return and notify you of the approval.

4. Refunds and Reimbursements

• Insurance Reimbursement: Refunds for wigs purchased through insurance will be processed in accordance with the insurance provider’s policies. Typically, the refund will be issued back to the insurance company.

• Customer Notification: We will notify you and your insurance provider once the return has been processed and the reimbursement has been initiated.

• Processing Time: Please allow up to 14 business days for the return and refund process to be completed after we receive the returned wig.

5. Exchanges

• Exchanges: If you wish to exchange the wig for a different style or size, please follow the return process to return the original wig and place a new order. Your insurance provider may need to approve the exchange, so please check with them before initiating an exchange.

6. Non-Returnable Items

• Custom Wigs: Wigs that are custom-made or altered to fit specific measurements are not eligible for return.

• Final Sale Items: Items marked as final sale cannot be returned or exchanged.

7. Contact Information If you have any questions or need assistance with your return, please contact our customer service team:

• Email: info@cambellacollection.com

• Phone: 708-316-9951

• Hours: Monday-Saturday

We are committed to ensuring your satisfaction and are here to help make the return process as smooth as possible. Thank you for choosing CamBella Collection for your medical wig needs. 

 

TERMS & CONDITIONS 
PRIVACY & SAFETY
Your Privacy & Safety is of the highest importance to us. Customers personal (name, email, phone number, order number, product list) information is stored and used to track transaction history and inform customers of any future sales or discount offers. We will not share your personal information. Additionally, we use third-party banking to verify payment and contact users after their purchase is completed successfully. 

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